Baynoona Insurance Brokers Co L.L.C

We are a UAE based Insurance intermediary established in 1991. We offer an exhaustive bouquet of services to meet your insurance needs cutting across both personal and commercial lines.

'' Protecting you and your assets''

Medical Complaint Handling Flow Chart

Customer files a complaint via website, e-mails, telephone calls and personal visit

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Complaint Officer/Relevant staff is notified

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Acknowledge the complainant, logging & notify the approximate time of resolution.

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Complaints are updated and documented into complaints record.

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Complaints are classified and assigned to concern person for revision and evaluation

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Additional/Further information requirement intimated to complainant

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Action taken/complaints resolved. Intimated to complainant.

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Customer Satisfied

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↓ ↓

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Escalated to complaint officer/relevant manager.

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Is the escalation reasonable?

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↓ ↓

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No, further action taken; complaint is Intimated.

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Complaints officer/Relevant manager investigates the complaints & takes further action

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Resolution of complaints communicated to the complainant

Residents in Dubai can lodge medical insurance related complaints through a new online system’s website launched by DHA ipromes.eclaimlink.ae

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